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Our Privacy & Cookies Policy

Rowan's Soaps is committed to respecting your privacy and the privacy of every visitor to our website. The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you. Should you have a question about the data we store, our contact details are:

Rowan's Soaps, Acre Ridge Cottage, Clayhidon, Cullompton, Devon EX15 3TW

E: [email protected]

Tel: +44(0)7778 397364

The information we collect about you will only be used in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018. All data is retained within the United Kingdom or in ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.

This information will not be disclosed to anyone outside Rowan's Soaps, its associated companies, partners, and other companies with which Rowan's Soaps has arranged services for the benefit of its customers and website visitors.

We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information. To have your information removed or rectified, please contact [email protected].

The type of information that we will collect on you, and you voluntarily provide to us on this website, can include all or any of the following:

* Your name

* Billing and Delivery Addresses

* Telephone number(s)

* Email address

* Survey responses

* IP address

* Transaction history

* Product interests

* Subscriptions

* Delivery instructions + support notes

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.

The legal basis for processing your data is based on your specific consent or performance of a contract that we will have requested at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. Unless we are precluded from doing so by law, you have the right to remove your consent at any time by contacting us and requesting that processing of your details be restricted or deleted. Should you wish to cease receiving our newsletter, you can do so via the 'unsubscribe' link included on the bottom of our email newsletters.

We are required by law to store your transaction data for a period of 6 years.


Rowan's Soaps takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.

Rowan's Soaps uses standard industry efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.


We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve our website. Google is committed to complying with the GDPR across all the services they provide in Europe. Google Analytics mainly uses first-party cookies to report on visitor interactions on websites like ours, ie those that use Google Analytics. Users may disable Google cookies or delete any individual cookie. Learn more about Google’s use of cookies.

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.

You can contact us at [email protected]

© 2023 Rowan's Soaps. All Rights Reserved.