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Terms & Conditions


Please read the terms of use for our website carefully before you start to use the site. By using our site , you indicate that you accept our terms of use and you agree to them. If you can not agree to our terms, please refrain from using our website. Thank you.


Rowan's Soaps is a registered company. Our address is Rowan's Soaps, Acre Ridge Cottage, Clayhidon, Cullompton, Devon, EX15 3TW. We trade as Spirales d'argent.


Access to our site is permitted on a temporary basis. We reserve the right to withdraw or amend the service we provide on our website without any prior notice. We are not responsible if for any reason our site is unavailable for any period of time.

We are not responsible for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

We are the owner of all intellectual property rights in our site, and the material published on it. It is all protected by copy right laws and treaties around the world. All such rights are reserved.

You may not print off / copy or download any extracts of any pages from our site for your personal reference and may draw attention of others within your organisation to material posted on our site.

You may not modify any part of this website in any way, and you must not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text for your own financial gain.

Our status and that of any identified contributors as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes, especially our photographs.

If any such material is used in breach of our terms, your right to use our site will be terminated and you must return or destroy any copies of the material you have made. We will seek legal advice for any breach of these terms.

Our site changes regularly, we update information on a regular basis. If the need arises we may have to suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time. We do however endeavour to make this as limited as possible.


To order a product You will need to follow the ordering procedures set out on the relevant order page, at present it will take you to our Etsy shop.

Details of the prices for the products, and the procedures for payment and delivery are displayed on or through our Etsy shop. The price of any product is the price in force at the date and time of your order. The price of any product includes VAT but excludes any delivery charge. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong.

You undertake that all details You provide to us for the purpose of purchasing goods which may be offered by us on our website will be correct, that the credit or debit card, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods. We reserve the right to obtain validation of your credit or debit card details from your card issuer before providing you with any goods .

Discount codes and offers cannot be redeemed on gift vouchers, sale, promotional items or living.

From time to time we will make promotional codes available. Only one code may be used per transaction. We will alert you to additional specific terms which apply to such promotional codes at the relevant time.

Information you provide us with, will be kept by Rowan's Soaps, we will not pass that information onto a third party unless directed in order to complete an order on Etsy. We may from time to time use the information you have provided us to contact you about any promotions etc which we feel may be of interest to you.

Transactions made through our online shop, are made with yours and our discretion, no information you provide will be made public, no bank details will be shared. Anyone under the age of 18 must have their parents/guardians consent to use our site. Users without this consent are not permitted to use our site or to provide us with any personal information. Orders for soap must be made according to these terms.


Please note that all products available on our website are for personal use only. You may not sell or resell any of the products.

We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.


The following applies to any information you provide to us, for example during any registration or ordering process:

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If You obtain or choose to buy products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms as “Personal Information”; You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. 

You must read Our Privacy Policy which contains important information about the use of your personal information and other information regarding your privacy.

If You would like to review or modify any part of your personal information then you should e-mail us at [email protected]


You must pay for the products by credit, debit card or Paypal account at the time of the order, at which time you will be notified of the current price.

We are entitled to refuse any order placed by you. If your order is accepted, We will confirm acceptance to you by online electronic means ('Confirmation') to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the confirmation.

To cancel Your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.


The use of our soaps is at your discretion, should you have any illergic reaction when using the soap, you should stop using the soap immediately. Although every precaution has been made to make soap that is kind and gentle to your skin and has been checked by a chemist and tested on many human volunteers, not everyone's skin is the same and I can not be held responsible if a reaction occurs


You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.


Unless otherwise stated, text on our website is presented solely for your private, personal and non-commercial use.

You must not misuse our site by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful.By breaching these terms you will be committing a criminal offence under the Computer Misuse Act 1990. And we will report any such breach to the relevant authorities. In the event of a breach your right to use our site will cease immediately. We will not be held responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, programs, data or other material due to your use of our site, to your downloading of any material posted on our site or any website linked to it.

Linking to our website, is only permitted with our permission and is only allowed providing you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, you must not establish a link to suggest any form of association, approval or endorsement on our part where none exist. We usually request a reciprocal link to your website, this must not be done without our prior consent, we reserve the right to withdraw linking permission without notice.

The links we have posted on our site may take you to a third parties site (Etsy), once on that site you are responsible to abide by their term of use. These links are provided for your information only. We have no control over the content of those sites and accept no responsibility for them.

If there is any other information, we have not covered that may arise, please do not hesitate to contact us, and we will endeavour to correct it immediately.

You can contact us at [email protected]

© 2023 Rowan's Soaps. All Rights Reserved.